City View Apartments (2024)

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(510)822-26...— show

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• Raymond R.

  June 21, 2021, 10:47 am

  I was parking inthe area nearby tennis court and overlooked something sign. Iknew it's was not allow topark but Idon't have achoice. Idecide topark onarea for the temporary maybe less 2hours. Icome over tomy neighbor's friend house that heinviteme. Hewarned mesome people's cars were towed and being sent back tothe brauns towing service isa horrible place.

  I nodded, Itold him “Yeah. Thank let meknow. They not gonna towing myvehicle. ” Itrust mygut feelings. Itnot gonna hap

  pen tomy vehicle. Wehad good time towatch netflix show after when itdone. Iran, back towhere same place Iparked. Inotice vehicle was disappeared it's like when someone took away your pizza inthebox. Iwas totally defeat. Iwalking head back tothe home for aone hour. It's wasn't funny!!! I'm seriously!!!!

  Anyone who try parking inthis apartment private property itwill betowed. Don't beend upjust like mewhat I've madeit. They demand meto pay $435with ONLY cash for releasing the vehicle inbraun towing service backyard ina Hayward. That ridiculous!Wow.... this isnot extremely friendly for guest people. Don't parking inguest orneighbor's spot parking that they let you orparking inrandom locations. Management will immediately the towing topeople's vehicle. Manager doesn't care about yourcar.

  They all cares about your money $$$. Inever forget this one very very bad and unfriendly apartment place. Iwon't gothere ever again!!!!!!!!! Thank for NOTHING!

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  • Company's official reply

    June 23, 2021, 5:13 am

    Hi Raymond,

    Around our community, you’ll find posted signs letting visitors know they are parking onprivate property, and werequire all guests todisplay atemporary permit intheir car while parked inour parking areas. While this isfairly standard protocol for anapartment community asan added safety precaution and toensure wehave spaces available for our residents, weunderstand it’s inconvenient and frustrating tohave your car towed.

    We’re sorry this was your experience atCity View

    ! Ifyou visit our community again, please ask the resident you are visiting torequest aparking permit from our leasing office. Ifa designated guest parking space isnot available, nearby street parking isan option.

    -Larissa, Community Manager

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• Amanda J.

  June 20, 2021, 6:28 am

  Visited afriend that lives here for 4hours for abirthday party. Parked inguest parking and mycar got towed. Apparently changed the policy where you have tohave a“guest” permit topark inthe guest spots.... Myfriends were never supplied with this sonow I'm out $435because itwas towed. Gurantee the apartment complex will not car nor will offer topay the money back. It's just ridiculous that myfriend lives here and she's got toworry about things like this happening toher friends.

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  • Company's official reply

    June 23, 2021, 4:18 am

    Hi Amanda,

    We’re sorry tosee this one-star review and understand having your car towed can bea frustrating experience. Our parking areas are monitored for security purposes and toensure spaces are available for residents and their guests, which iswhy werequire any visitors topost aguest permit intheir car while parked atour community. Residents can request these permits atany time, and street parking isavailable ifa guest happens tostop byafter our office isclosed. Weapologize i

    f your friend was unaware ofthese policies and for any inconvenience this may have causedyou.

    If there isanything else wecan assist with, please contact usat cityview@essex.com.

    -Larissa, Community Manager

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• weichieh C.

  April 17, 2021, 10:03 am

  They don’t tell people when they change one ofthe guest parking tostaff only parking.

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  • Company's official reply

    April 20, 2021, 2:06 am

    Hi Weichieh,

    We’re sorry tosee this negative review, especially knowing the comments posted here are inaccurate. Our designated spaces for guests have not changed, and our parking lots have ample signage stating our parking policies. Ifyou have questions regarding where your guests can park, we’d behappy toclarify. Please contact usdirectly atCityView@essex.com atyour earliest convenience sowe can help.

    -Larissa, Community Manager

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• Ankur A.

  April 4, 2021, 9:17 pm

  The infrastructure ofthe apartment where wewe lived was very old especially when compared tothe rent. Every Monday morning the maintenance team would start their loud blowers topile upthe dried leaves, which normally would have been fine but with remote work situation itwas becoming very difficult toget proper sleep orconduct meetings. All myrequests toshift the timings were simply ignored.

  The most disheartening experience though was the move out expenses, where Iwas charged terribl

  y for complete carpet replacement, paints and even trash removal. Ihave paid some charges inthe past atother properties too but the way this management made mepay for everything was really surprising.

  I tried toreason with the management team but they simply were not willing toentertain any requests and were very uncooperative. They even made mistakes bybilling the utility twice.

  The property has abig advantage inthe form ofvicinity tothe CSU East Bay College.

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  • Company's official reply

    April 6, 2021, 3:28 am

    Hi Ankur,

    We’re sorry tosee this review and learn your time asa resident ofour community was anything less than ideal. While weunderstand current conditions due tothe pandemic have caused more residents tobe home during theday, maintaining our community has remained apriority. Asa result, wewere unable tosuspend our weekly landscaping.

    Residents are not charged for normal wear and tear items, such ascarpet cleaning, but due toexcessive damage toyour carpet, areplacement outside

    of the normal scope was required. Asyou may have seen noted onyour statement, weonly charged aprorated portion ofthe replacement based onthe life ofyour carpet. Additionally, anytime trash removal isrequired, the fee from our vendor ispassed along tothe resident. Ifyou still have questions regarding your final statement, please don’t hesitate tocontact usdirectly atCityView@essex.com. Otherwise, wehope you are enjoying your new home.

    -Larissa, Community Manager

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• Devansh G.

  April 4, 2021, 2:01 am

  I wish the contact staff could give direct phone numbers…it's difficult toconnect with them

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  • Company's official reply

    April 6, 2021, 3:27 am

    Hi Devansh,

    Thank you for your review. We’re happy toshare wecan becontacted directly at(510) 886—0616, and ifyou select option3, you can speak with anonsite team member. Alternatively, you’re always welcome toemail usat CityView@essex.com. Welook forward toconnecting withyou.

    -Larissa, Community Manager

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• Jessica L.

  February 22, 2021, 5:58 am

  These parking for guess ishorrible. Icame tovisit mybrother and there was noguess parking and then mybrother asked his neighbor ifwe can park inhis spot since hewas going tobe gone for most oftheday. SoI parked there with the neighbors permission. Then in10minutes mycar was towed. Ican’t wait for mybrother tomove from this place when his contract isover. Management should bespending more money for security Instead oftow trucks. Customer and management ishorrible they onlycare about your money but treat there tenants like garbage. These apartments there isalso vandalism and break into people’s car but ofcourse management doesn’t donothing about. IfI could give 0zeros tocity view apartments Iwould.… – show

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  • Company's official reply

    February 24, 2021, 8:07 pm

    HI Jessica,

    We’re sorry tosee this review and appreciate you sharing your concerns with ushere. Our parking lots are all monitored toensure spaces are available toour residents and their guests, however all vehicles are required todisplay apermit, and our towing company isauthorized totow any vehicle inviolation ofour community policy. With that said, we’d like toclarify that wedo not profit inany way from tows within our community and apologize for any frustration you may have exp

    erienced. Wewould like the opportunity tospeak with you directly todiscuss the circ*mstances surrounding this situation. Please contact usat CityView@essex.com atyour earliest convenience.

    -Larissa, Community Manager

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• Vezara C.

  February 1, 2021, 10:35 pm

  It's aplace called home since 2000

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  • Company's official reply

    February 1, 2021, 8:40 pm

    We appreciate the five-star review, Vezara!

    — Larissa, Community Manager

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• Mary B.

  January 19, 2021, 6:23 pm

  Nice place toVisit

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  • Company's official reply

    January 19, 2021, 10:06 pm

    Hi Mary— Positive feedback isalways welcome! Thank you for sharing this five-star review.

    — Larissa, Community Manager

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• Shikha B.

  January 14, 2021, 11:20 pm

  The staff isreally nice but the management responds too late. Wewanted totransfer toa cheaper apartment due toCovid and they did not respond for 3months and kept charging usfull rent. Atlast, wewanted acheaper apartment and now weare liable topay the whole rent asthey will not respond ortake ownership for their actions.

  Edit: HiLarrisa, toreply wehave been trying toreach since past 4days, itseems like alot of“miscommunication” happening inour case. Ithink miscommunicatio

  n and nocommunication are different things. Appreciate your response here however wewill bewaiting for your response onour previous emails aswell.… – show

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  • Company's official reply

    January 14, 2021, 8:35 pm

    Hi Shikha,

    We’re sorry tosee this one-star review and learn ofany possible miscommunication that may have occurred interms ofyour transfer request. Atthe time you initially reachedout, our team attempted toexplain our transfer process and any fees that would apply. Unfortunately, due tothree consecutive months ofnon-payment ofyour rent, weare unable toapprove your transfer. With that said, ifyou can remit your balance due for your current home, you would once again beeligible tot

    ransfer.

    If you’d like todiscuss your options further orrequire additional clarification, please contact usdirectly atCityView@essex.com.

    -Larissa, Community Manager

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• Sepehr G.

  December 6, 2020, 1:09 am

  I drove for 45minutes and they suddenly told methey have nobuilding toshow…

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  • Company's official reply

    December 10, 2020, 2:13 am

    Hi Sepher,

    Thank you for sharing your feedback here. 45minutes isa long way todrive, and weappreciate you making the trip tovisit City View. While wetry toprovide aclear expectation ofour available units toview, homes can unexpectedly rent online, causing our availability toshift atthe last minute. Weapologize for being unable toshow you aone-bedroom home asyou had expected, but wehope the other homes you viewed helped provide anidea ofwhat our apartments can look like. Ifyo

    u’d like toview our next available one-bedroom home, please let usknow atCityView@essex.com.

    -Larissa, Community Manager

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• Aziza G.

  December 3, 2020, 6:17 am

  This apartments ithas anice view but it’s dangerous atthe same time. Ihad myfriends last Friday parked onthe street and got their windows broken and stool everything inside, itwas more than 6cars that got stolen and it’s not the first time. And mysister has the same situation today. Myappointment has 2rooms and weshould have 2officials parking, they gave meonly one parking and 2gusts but the 2gusts parking always full and Ihave never used them. And they’re supposed toput cameras ifthey care about their residence.
  So Idon’t recommend this apartments ifyou have more than onecar. Besides you’re going topay for trash and water.… – show

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  • Company's official reply

    December 5, 2020, 3:10 am

    Hi Aziza,

    Thank you for sharing your concerns with ushere. We’re disheartened tolearn about the incidents involving your guests’ cars outside our community. Wecan assure you wetake any matters oftheft seriously, and wework hand-in-hand with local law enforcement toaddress these situations. For this reason, wealways recommend filing apolice report.

    As welook toward future improvements and upgrades toour community, wewill besure toconsider your suggestion regarding security camera

    installation. Ifthere isanything additional wecan assist you with, please don’t hesitate tocontact usdirectly atCityView@essex.com.

    -Larissa, Community Manager

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• Aylin M.

  October 30, 2020, 8:43 am

  Amazing view

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  • Company's official reply

    October 30, 2020, 7:38 pm

    Hi Aylin— Positive feedback isalways welcome! Thank you for sharing this five-star review.

    — Larissa, Community Manager

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• Zeel P.

  October 8, 2020, 11:09 am

  The apartments are too good with aview, swimming pools and courts.

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  • Company's official reply

    October 9, 2020, 7:19 pm

    Hi Zeel— Positive feedback isalways welcome! Thank you for sharing this five-star review.

    — Larissa, Community Manager

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• Heather G.

  October 6, 2020, 10:10 am

  Nice place tolive

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  • Company's official reply

    October 6, 2020, 7:11 pm

    Hi Heather— Positive feedback isalways welcome! Thank you for sharing this five-star review.

    — Larissa, Community Manager

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• Sunshine B.

  July 14, 2020, 9:58 pm

  My daughter just moved inhere, it’s beautifully remodeled. For today’s reasonable market price.

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  • Company's official reply

    July 15, 2020, 6:53 pm

    Hi Shiney— Positive feedback isalways welcome, and we're glad tohave your daughter asa member ofour community! Thank you for sharing this five-star review.

    — The City View Team

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• DET C.

  June 14, 2020, 7:50 am

  Holy cow the speed bumps… Apartments looked clean big rooms tenants have big dogs

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  • Company's official reply

    June 15, 2020, 8:15 pm

    Thank you for sharing your feedback here! Three-star reviews always leave usfeeling like wecan tobetter. Ifthere isanything specific that wemight beable toimprove upon toearn those extra two stars, please contact our team directly at(510) 886—0616.— Francine, Community Manager

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• Kristina F.

  March 18, 2020, 4:20 am

  I felt this was not apositive experience. Ibelieve Iexperienced bad customer service, from the leasing agent who spoke tome. Myinterpretation from this experience isthat the leasing agent assumed that Iwas uneducated, and less deserving ofreceiving proper guidance during the touring and application process. Myhope isby providing this feedback, this leasing agent and other leasing agents, ingeneral, will strive toimprove their level ofservice.

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  • Company's official reply

    March 18, 2020, 9:50 pm

    We are sorry for your concerns about your tour, Kristina, and Iwould really like anopportunity togain more understanding ofyour experience asit does not reflect the values orideals ofour team atall. Please contact the office atyour earliest convenience (cityview@essex.com orby phone at510-757-9862) sowe can connect. Thankyou. -- ChristianL., City View.

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• Jesus F.

  January 31, 2020, 2:37 am

  Muy elegantes

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  • Company's official reply

    January 31, 2020, 9:15 pm

    We appreciate the rating, Jesus, and we're glad you think sohighly ofthe community here! We'll doour best tokeep itsparkling! -- ChristianL., City View.

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• Mason L.

  December 17, 2019, 1:30 am

  UPDATE: figured I'd update the review after they responded tomine about how serious they take noise complaints. Icalled security at12:55am about anoise complaint, started astopwatch and waited. 25min after security said they will send someone, Iwent upsolved the problem myself. For acomplex that takes noise complaints soseriously they sure take along time todo anything about them. It's frankly laughable how poorly this place ismanaged and how dishonestly they represent themselves.

  U

  PDATE2: Assoon asmy lease ended Igot out ofdodge. Completed the inspection with maintenance onthe final day Ihad keys, where they highlighted afew small issues that would bededucted from mydeposit, sofar everything iswhat Iexpected; and Ireturned mykeys. OVER AMONTH LATER Iget abill via email saying Iowe abunch ofmoney with noexplanation. When Iemail the office, the sender ofthe email asking for some explanation, Iget noreply. Icall the office, and the sender ofthe email, noreply. Iguess this isthe service you should expect onmoveout, headsup.

  Tldr don't get fooled into renting here.

  The walls are very thin you will hear everything from the unit nextto, above and below yours. The units themselves also seem toshare vents orsomething because while Idon't smoke, someone else nearby does and myunit often smells like weed.

  Security doesn't answer the phone; orcall you back when you leave amessage. You will however find them sitting ina car somewhere onsite doing nothing. This could bean issue ifyou depended onthem.

  When you dotalk tomanagement they have atendency tosound condescending. They own abunch ofproperties all over the place soyour basically renting from the Walmart oflandlords. Now afew ofthe people inthe office are fine, but enough ofthem are bad that you are going tohave abad experience even ifyou almost never talk tothem.

  One funny story, Iam able toactivate the Alexa inthe unit next tomine. I've set all kinds ofalarms inboth units atthe same time without knowingit.

  So inreview, ifyou value you're sleep, your security, orbeing respected you really are better off spending your rent money somewhere else.

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  • Company's official reply

    April 30, 2019, 6:22 am

    We appreciate you taking the time toshare your feedback and concerns, Mason, and weapologize for your experience. Iencourage your tocontact medirectly ifthere are lingering orongoing concerns that still require attention. Also, our team takes noise disturbances seriously, and we're always glad toassist inresolving such situations. Wewill discuss your concerns with our courtesy patrol service, and ifthere isanything else wecan doto improve your experience Ihope you'll let meknow.Thankyou. -- ChristianL., City View.… – show

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• Ewing K.

  October 17, 2019, 9:14 pm

  I was looking toview aapartment that Ihad seen oncraigslist for a2bd, soI decided todo awalk-in onmy dayoff. Upon myarrival Iwas greeted right away from agirl nameMia. The office was very clean and organized. Iteven smelled good! Mia was sokind and extremely professional. Unfortunately the unit that Iwas interested inhad been rented, but Mia said that she could show mea sample unit similar toanother 2bd that was coming upat the end ofthe month. Mia went step bystep with explaining the details inthe unit. Ididn't feel rushed orintimidated. Mia has abeautiful presence/energy that makes acustomer feel welcomed. Thank you Mia for being sokind tome/us (my son).… – show

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  • Company's official reply

    November 20, 2019, 4:35 am

    We appreciate your interest inour community, Ewing, and Iknow that Mia welcomes the positive feedback onyour experience working withher. It's great that she was able togive you adetailed picture ofthe options that might fit your needs, and answer any questions youhad. Itsounds like you were impressed with her no-pressure approach,too, which isgood tohear. Thank you for sharing your comments ina review, and please don't hesitate toreach out ifthere isanything else wecan dofor you! -- ChristianL., City View.… – show

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Average rating- 3.1based on64 reviews and126 ratings